Shipping and Delivery Policy

1. Introduction

At MediThread, we aim to deliver your orders quickly and efficiently. This Shipping and Delivery Policy outlines the terms under which we ship and deliver products to you.

2. Shipping Locations

• We ship orders across India.
• International shipping is currently not available.

3. Shipping Charges

• Standard shipping can be seen once the B2C website is made live

4. Delivery Timeframes

• Processing Time: Orders are processed within 1-2 business days.
• Delivery Time:
  • Metro cities: 3-5 business days.
  • Non-metro areas: 5-7 business days.
• Delays may occur during holidays, peak seasons, or due to unforeseen circumstances.

5. Tracking Your Order

• Once your order is shipped, a tracking link will be sent to your registered email or phone number.
• You can track your order status directly on our website under the Track Order section.

6. Delivery Partner

• We partner with reliable courier services to ensure safe and timely delivery.

7. Failed Deliveries

• If delivery fails due to incorrect address or absence of the recipient, the package will be returned to us.
• Customers are responsible for additional shipping charges for re-dispatch.

8. Damaged or Missing Items

• In case of damaged or missing items, contact us within 24 hours of receiving the order at caremedithread@gmail.com or +91-9769297822 with photos and order details.

9. Contact Us

For shipping-related queries, reach us at:

• Email: caremedithread@gmail.com
• Phone: +91-9175399989
• Website: medithread.co.in/contact